Frequently Asked Questions

Together we can make a difference!

WHO ARE WE?

We are three sisters who came from Lebanon and live in Freiburg. We want to revive the culinary heritage of Lebanon and support our home country.

WHAT DO WE OFFER?

We offer handpicked tasty products. We source these authentic products from small Lebanese producers.

HOW CAN YOU BUY OUR PRODUCTS?

You can buy our products through our online shop www.soukbaladeh.com or by WhatsApp shop mobile no.: +4915752706514.

 

Or from the following delicatessen locations:

  • Oil & Vinegar, Freiburg
  • Rainhof Buchladen, Kirchzarten
  • Appetie, St. Georgen, Freiburg
WHERE CAN YOU SEE ALL OUR PRODUCTS?

You can see all our products through our online shop www.soukbaladeh.com or on our WhatsApp shop mobile no.: +4915752706514.

HOW DOES OUR WORK HELP LEBANON?

We support small Lebanese producers we trust. By tasting and picking the best products to share with you the authentic experience.

HOW DO WE RETURN OR EXCHANGE OUR PRODUCTS?

There is no refund or exchange policy.

IF WE RECEIVE A DAMAGED PRODUCT, WHAT TO DO?

Take a picture of the box you received and a picture of the damaged product. Send the pictures to business@soukbaladeh.com with your name and address and we will send you a replacement item.

DO YOU HAVE A GIFT BOX?

Yes we have customized gift boxes according to your budget. To select the items for your box, you can choose the items online and mention on check out that you need them in a box.

DO YOU HAVE A GIFT CARD?

Yes we have gift cards with a minimum amount of 20 € per card. To buy your gift card, you can contact us via WhatsApp or call us on the mobile no.: +4915752706514

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