Terms and Conditions


The following Terms and Conditions (Terms) apply to all orders placed via our online shop. 

These Terms also apply to businesses for future commercial relations without the need for  any formal expression thereof. Unless expressly approved by us to the contrary, we cannot  accept the contractual validity of any conflicting or complementary general terms and  conditions used by any business. 


The contract is concluded with Souk Baladeh – Mirna Jahnke . 

By placing the products in the online shop, we make a binding offer on our part to enter into  a contract regarding those items. You may place our products in the shopping basket  without obligation and amend your entries at any time prior to submitting your binding  order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which  indicates your acceptance of our offer concerning the goods contained in the shopping  basket. Once you have sent your order you will immediately receive a confirmation via e mail. 


The language(s) available for concluding the contract: German, English 

We save the text of the contract and forward the order data and our Terms and Conditions  to you on a durable medium. You may also view the text of the contract in our customer  login area. 


Delivery costs are added to the product prices as displayed. Delivery charges are explained  within individual product offers. 

We only dispatch goods en route; pick up by the customer is not possible. We do not deliver to a “Packstation”. 


The following payment methods are basically available in our online shop. 

Advance payment 

If you select advance payment we provide you with our bank details in a separate e-mail and  deliver the goods on receipt of funds. 

Credit Card 

You provide your credit card details during the ordering process. Your card will be charged  immediately after placing your order. 


In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l.  et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered  with PayPal, legitimise yourself with your access data and confirm the payment instruction.  The payment transaction will be processed by PayPal after placing the order. You will receive further instructions during the ordering process. 

PAYONE GmbH · Lyoner Straße 9 · 60528 Frankfurt/Main · Germany
Visa & Mastercard (inkl. Maestro), giropay und Paydirekt – Address: Lyoner Straße 9 · 60528
Frankfurt/Main · Germany


Consumers are entitled to the statutory right to cancel, as described in the instructions on  the right to cancel. Businesses are not granted any voluntary right to cancel. 


The goods shall remain our property until full payment is made. 

For businesses, the following applies additionally: We reserve ownership of the goods until  complete settlement of all claims arising from a current business relationship. You may  resell reserved goods in ordinary business operations; you shall assign any claims arising  from this resale – irrespective of connecting or mixing of the reserved goods with a new  item – in the amount of the invoice amount to us in advance, and we accept this assignment.  You remain authorised to collect the claims; however, we may likewise collect the claims ourselves, should you fail to fulfil your payment obligations. We shall release the securities to which we are entitled at your request to the extent that the realisable value of the securities exceeds the value of the open claims by more than 10%. 


For consumer the following applies: If the goods are delivered with obvious damage caused  during delivery, please report the defect to the carrier and notify us without delay. Failure  to make a complaint or to make contact does not in any way affect your legal rights or the  enforcement of such rights, notably your warranty rights. However, in doing so you help us  to assert our own claims against the carrier or transport insurer.

Applicable to businesses: The risks of accidental loss or deterioration of the goods will  transfer to you once we have submitted the item to the haulier, carrier or other contractor  for forwarding to the defined person or establishment. 


We are under a legal duty to supply products that are in conformity with this contract. 

Unless expressly agreed otherwise below, the statutory guarantee provisions (liability for  defects) shall apply. With respect to consumers, the staturory guarantee provisions of the  country of their respective habitual residence shall apply. 

The following limitations and reductions of time periods with respect to  businesses/merchants shall not apply to claims based on damage caused by us, our legal  representatives or vicarious agents 

* in the event of injury to life, limb or health 

* in case of intentional or grossly negligent breach of duty as well as fraudulent intent * in the event of a breach of essential contractual obligations, the fulfilment of which is a  prerequisite for the proper performance of the contract and on the observance of which the  contractual partner may regularly rely (cardinal obligations) 

* within the scope of a voluntary guarantee, if agreed, or 

* within the scope of application of the Product Liability Act (Produkthaftungsgesetz). Restrictions in relation to businesses 

In relation to businesses, only our own specifications and the manufacturer’s product  descriptions included in the contract shall be deemed to be an agreement on the quality of  the goods; we shall not accept any liability for public statements made by the manufacturer  or other advertising statements. For businesses, the limitation period for claims for defects  in newly manufactured goods is one year from the transfer of risk. The sale of used goods is  subject to the exclusion of any warranty. The statutory limitation periods for the right of  recourse according to § 445a BGB (German Civil Code) remain unaffected. 

Provisions for merchants (“Kaufleute” in accordance with HGB – German Commercial Code) 

Among merchants (“Kaufleute”), the obligation to examine and give notice of defects  regulated in § 377 HGB (German Commercial Code) shall apply. If you fail to give notice as  regulated therein, the goods shall be deemed to have been approved, unless the defect was  not recognisable during the inspection. This does not apply if we have fraudulently  concealed a defect. 

Voluntary guarantees and customer service

Information on any additional voluntary guarantees that may apply and their exact  conditions can be found with the product and on special information pages in the online  shop. 

Complaints and return of goods 

Complaints can be submitted by consumers and businesses to our contact details given in  the supplier identification. 

When you exercise your warranty rights and we deem it necessary to receive the goods  back in order to examine your complaint, you must send back the goods at our cost to the  address provided for this purpose. We are committed to respond to any complaint  immediately, but no later than within 14 days of its submission. 

Customer service: Sie erreichen unseren Kundendienst für Fragen, Reklamationen und  Beanstandungen werktags von 9:00 Uhr bis 17:00 Uhr unter der Telefonnummer 0157- 52706514 sowie per E-Mail unter hello@soukbaladeh.com 


We shall in any case be liable without limitation for claims due to damages that have been  caused by us, our legal representatives or legal agents 

• for injury to life, limb or health 

• for deliberate or grossly negligent breach of duty 

• for guarantee commitments, where agreed 

• towards consumer. 

Except these cases, our civil law liability is limited to the foreseeable and direct damages at  the time of contract conclusion. 


We have submitted to the following codes of conduct: 

– Trusted Shops 

– ) 


The European Commission provides a platform for online dispute resolutions (ODR) which  can be accessed at https://ec.europa.eu/consumers/odr/  

[https://ec.europa.eu/consumers/odr/]. The competent body in this matter is:  Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße  8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de [http://www.verbraucher schlichter.de ].


If you are a business, German law applies, to the exclusion of the UN Sales Convention. 

AGB [https://legal.trustedshops.com/produkte/rechtstexter] erstellt mit dem Trusted Shops  [https://legal.trustedshops.com/] Rechtstexter in Kooperation mit FÖHLISCH Rechtsanwälte  [https://foehlisch.com].